Terms & Conditions

Effective Date: 1 September 2026

1. About Move My Wheels Ltd

Move My Wheels Ltd (APP) (“Move My Wheels”, “the Platform”, “we”, “us”, or “our”) is an online introduction and matching service operating in the United Kingdom.

We connect customers who require motorcycle transport or recovery services (“Customers”) with independent transport providers (“Transporters”).

Move My Wheels Ltd does not provide transport, recovery, or delivery services itself and is not a party to any contract formed between a Customer and a Transporter.

2. Acceptance of These Terms

By creating an account, submitting a job, requesting a quote, accepting a quote, or using any part of the Platform, you confirm that:

• You are at least 18 years old.

• You are resident in the United Kingdom.

• The information you provide is accurate and complete.

• You have the legal capacity to enter into these Terms.

• You agree to be bound by these Terms & Conditions.

If you do not agree to these Terms, you must not create an account or use the Platform.

3. Move My Wheels Is an Introduction Service Only

Move My Wheels provides a Platform that facilitates introductions between Customers and independent Transporters.

Once a Customer accepts a Transporter’s quote, any resulting agreement or contractual relationship is solely between the Customer and the Transporter.

Move My Wheels:

• Does not provide or carry out transport, recovery, collection, or delivery services.

• Does not control or guarantee the quality, safety, legality, availability, or timeliness of services provided by Transporters.

• Does not verify the insurance, licences, qualifications, or other credentials of Transporters unless expressly stated otherwise.

• Is not responsible for damage, loss, delays, cancellations, accidents, injury, or non-performance arising from services provided by a Transporter.

Customers are responsible for making their own enquiries and satisfying themselves that a Transporter is suitable for their requirements before accepting a quote.

4. Customer Terms

Customers agree to:

• Provide accurate motorcycle details, condition information, collection and delivery details, and an honest description of the required service.

• Ensure that appropriate access, parking, permissions, and arrangements are available at collection and delivery locations.

• Provide any information reasonably required by the Transporter to complete the service.

• Communicate directly with the Transporter once a match or booking has been confirmed.

• Cooperate reasonably with the Transporter in relation to the agreed service.

• Resolve service-related complaints or disputes directly with the Transporter.

Customers acknowledge that:

• Move My Wheels is not responsible for loss, damage, injury, delays, late delivery, cancellation, or non-performance by a Transporter.

• Any payment made directly to a Transporter is separate from any platform or introduction fee charged by Move My Wheels.

• Providing false, misleading, or incomplete information may result in the suspension or termination of an account.

5. Transporter Terms

Transporters using the Platform agree that they will:

• Hold a valid UK driving licence appropriate for the vehicle or vehicles they operate.

• Be legally entitled to work in the United Kingdom.

• Maintain all insurance required by law and appropriate insurance for the services they provide, which may include Goods in Transit and Public Liability insurance.

• Comply with all applicable laws, regulations, licensing requirements, and safety obligations.

• Honour jobs they accept through the Platform unless circumstances outside their reasonable control prevent them from doing so.

• Communicate promptly and professionally with Customers after a booking or quote has been accepted.

• Provide accurate information about their services, availability, pricing, qualifications, and insurance status.

Transporters acknowledge that:

• They are independent contractors and are not employees, workers, partners, or agents of Move My Wheels Ltd.

• They are solely responsible for the services they provide to Customers.

• They are responsible for maintaining all required licences, permissions, insurance, equipment, and qualifications.

• Move My Wheels does not routinely verify Transporters’ insurance documents or credentials, and Transporters are responsible for accurately declaring their own status.

• Repeated cancellations, failure to perform accepted jobs, misleading information, or other breaches of these Terms may result in account suspension or termination.

6. Platform Fees

Move My Wheels Ltd may charge Customers a platform or introduction fee when a Transporter’s quote is accepted.

The platform fee:

• Is charged for the introduction, matching, and use of the Platform.

• Is separate from the Transporter’s quoted price.

• Does not constitute part-payment for the Transporter’s services.

• Does not create a contractual relationship between Move My Wheels and the Customer for the provision of transport services.

• Does not make Move My Wheels responsible for the Transporter’s performance.

• May be non-refundable once the Transporter has made contact with the Customer.

Refunds

If a Transporter fails to make contact with the Customer within 48 hours of the quote being accepted, the Customer may contact Move My Wheels to request a refund of the applicable platform fee.

Any refund request will be considered in accordance with the circumstances of the booking and our applicable refund procedures.

7. Prohibited Conduct

Users must not:

• Create or submit false, misleading, fraudulent, or dishonest job listings or quotes.

• Provide inaccurate or deliberately misleading information.

• Attempt to bypass the Platform to avoid applicable fees.

• Use the Platform to arrange services for unlawful purposes.

• Harass, threaten, intimidate, or abuse another user.

• Upload or transmit illegal, offensive, defamatory, or copyright-infringing content.

• Attempt to access, interfere with, damage, or disrupt another user’s account or the Platform’s systems.

• Impersonate another person or business.

• Use the Platform in a way that could damage its operation, security, or reputation.

Where appropriate, breaches may result in immediate suspension or termination of an account and may be reported to relevant authorities.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Move My Wheels Ltd shall not be liable for:

• Indirect, incidental, special, or consequential loss or damage.

• Loss or damage arising from transport, recovery, collection, delivery, or other services arranged through the Platform.

• Damage to or loss of a motorcycle or other property caused by a Transporter.

• Delays, cancellations, non-performance, or poor performance by a Transporter.

• Any act, omission, negligence, misconduct, or breach by a Transporter.

• Any dispute arising directly between a Customer and a Transporter.

Subject to applicable law, our total aggregate liability to any user for any direct loss arising from or relating to the Platform shall not exceed £50.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

• Fraud or fraudulent misrepresentation.

• Death or personal injury caused by our negligence.

• Any other liability that cannot legally be excluded or limited under applicable law.

9. Intellectual Property

All intellectual property rights in the Platform and its content, including but not limited to:

• Branding and logos

• Text and written content

• Graphics and designs

• Website layouts

• Software and functionality

• Images and other materials

are owned by Move My Wheels Ltd or its licensors, unless otherwise stated.

You may use the Platform only for its intended purpose. You must not copy, reproduce, modify, distribute, publish, sell, license, or exploit any Platform content without our prior written permission, except where permitted by law.

10. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

Our Privacy Policy forms part of these Terms & Conditions.

11. Changes to These Terms

We may update or amend these Terms & Conditions from time to time to reflect changes to our services, business practices, legal requirements, or the operation of the Platform.

Where appropriate, we may notify users of significant changes by posting an updated version on the Platform.

The updated Terms will take effect from the date stated at the beginning of the revised Terms.

Your continued use of the Platform after the updated Terms take effect constitutes acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising from or relating to them shall be governed by the laws of England and Wales.

Subject to any mandatory legal rights you may have, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or your use of the Platform.

13. Contact Us

If you have any questions regarding these Terms & Conditions or require further information, please contact us:

Move My Wheels Ltd
4A Oaktree Gardens
Whitley Bay
NE25 8XF
United Kingdom

Email: info@move-my-wheels.co.uk

Last Updated: 1 September 2026